By Roger Sedres, Image SA, South Africa
So you’ve all heard and read about Nikon’s NPS (Nikon Professional Service) support to its professional band of photographers, worldwide.
But what does it mean for you and more importantly, how will it benefit you? I have only been a member of Nikon’s NPS service since 2012. Before that I was using “Brand Charlie” for 17 years. Much to my delight in acquiring Nikon’s new flagship cameras, the D4, I was also asked to be Nikon South Africa’s Brand Ambassador. To become a member of this select group in South Africa, you need to have the following minimum requirements:
- All your photographic equipment would have to be purchased through Nikon in South Africa (Premium Brand Distributors)
- 2 x Professional Nikon camera bodies (D300, D300s, D600, D610, D700, D800, D3, D3x, D3s and D4)
- 3 x FX Nikkor lenses
- Be a full time professional photographer
- To submit a portfolio which will be reviewed and considered for NPS status. 6 Months is the waiting period to re-apply, unfortunately.
As an NPS member you can look forward to the following benefits:
- 48 Hour repair turnaround time with immediate load equipment (depending on availability)
- Entitled to product loans/test units per year
- On site cleaning assistance at selected media events (where applicable)
- Specialized Nikon workshops and discounted training courses
- Information on new products and invitations to product specific launch events
- NPS membership card
- Subscription to Nikon Pro Magazine (available on the iStore)
- Telephonic technical support
- Online technical support through Facebook and Twitter
The Philosophy behind NPS (http://nps.nikonimaging.com/about_nps/philosophy/)
NPS: Pushing photographers forward
“Year after year, Nikon products continue to gain the patronage of professional photographers across the globe. Such trust is invaluable to us, and it plays a crucial role in who we are, what we make and what we do. As an optical manufacturer and brand leader, it is our mission not only to create reliable, high-quality products, but also to consistently offer useful, faithful and dependable service to those who make their living from the images their cameras produce. This is where Nikon Professional Services (NPS) excels. Our goal is to keep NPS members shooting with certainty, ease, and a feeling of security that comes with dedicated support. This kind of support is important not only for the member and for our brand, but also for Nikon as an imaging products manufacturer, since input from professional photographers frequently inspires our engineers as they create future products. We never take this relationship for granted: as we respond to the demands of photographers, they provide us with vital, real-world information and advice from the field. This relationship, built on mutual trust, is a cornerstone of Nikon, creating a cycle of information and respect that pushes both Nikon and NPS members to new levels of excellence.” Mr Yasuyuki Okamoto, Director, Member of Board & Executive Officer, President of Imaging – Nikon.Nikon NPS has, on its website, (http://nps.nikonimaging.com/about_nps/faq/) answered almost all of the questions associated with NPS. You can find it below too.
Q1: What is NPS?
NPS, which is short for Nikon Professional Services, is a Nikon organization designed solely to assist qualified, full-time professional photographers who earn their living using Nikon equipment. The organization is currently operating in approximately 30 countries and regions with primary functions to provide equipment maintenance and repair services and on-site support for professional photographers working at international events.
Q2: Who manages each regional NPS organization?
NPS organizations are managed by the Nikon Group company operating in each country or region. Original services may be provided at the initiative of the NPS organization of each country or area.
Q3: What is the NPS Global Site?
The NPS Global Site is a website managed by Nikon Corporation mainly for professional photographers. It offers an outline of NPS activities, countries and areas covered and contact information, etc.
Q4: Who manages the NPS Global Site?
The NPS Global Site is managed by the Nikon Corporation.
Q5: Is there global membership?
There is no common global NPS membership system apart from the NPS membership systems operated and managed by individual countries or regions. However, members traveling abroad are provided NPS support and services at the designated service centers. Please refer to the Support and Services page for an outline of the services. Original services may be provided at the initiative of the NPS organization of each country or area.
Q6: What are the member benefits of NPS?
The benefits include priority support and services at the NPS service centers of the member’s home country and NPS service centers operated by Nikon Group companies at working locations, etc. Please refer to the Support and Services page of this site for an outline of the services. Original services may be provided at the initiative of the NPS organization of each country or area.
Q1: What are the requirements for NPS membership?
To become a member of NPS, you should be a full-time professional photographer owning and using a certain amount of Nikon equipment. In addition, there are further membership requirements imposed by regional NPS organizations.
Information about admission is available at regional NPS websites or by contacting regional NPS organizations directly.
Q3: Is there a charge for NPS membership?
An admission fee and annual membership fee may be required according to each country or area.
Q4: There is no NPS office in my country. Can I still apply for NPS membership?
There may not be an NPS organization depending on the country or area. Please refer to the NPS Global Network page for inquiries.
Q5: Can I apply for NPS membership in more than one country?
It is not possible to register NPS membership in more than one country or area. If you relocate to another country and there is an NPS organization that covers the country or area, you must newly apply for admission.
Q6: I am a member of a professional service organization of another manufacturer. Can I apply for NPS membership, too?
If you are a member of another professional service organization, you can apply for NPS membership if you meet the admission requirements of the regional NPS organization.
Please refer to the contact information of the regional NPS organization that you would like to apply for admission to on the NPS Global Network page for inquiries.
About NPS services
Q1: If I experience equipment problems when I travel abroad, should I contact the nearest NPS or the NPS of my home country?
Please contact the nearest service center indicated on the Global Support and Service Network page. If there is no conveniently located service center, please contact an NPS representative in your home country.
Please refer to the Support and Services page for an outline of the services. Original services may be provided at the initiative of the NPS organization of each country or area. Please refer to the contact information of the regional NPS organization on the NPS Global Network page for inquiries.
About purchase, inspection and repair of equipment
Q1: Where can I ask questions about purchase, inspection and repair of equipment?
Original services may be provided at the initiative of the NPS organization of each country or area. Please refer to the contact information of the regional NPS organization on the NPS Global Network page for inquiries.
Our NPU/NPS Representative in South Africa is Stephen Segal.
He can be contacted at the following: